Privacy Policy

At Club Player Casino, we deeply value the trust and loyalty of our players. We are committed to ensuring that your personal data is kept secure, respected, and handled with the utmost care. This Privacy Policy outlines how we collect, use, and protect your information. We encourage you to read this policy thoroughly, as it will guide your decisions regarding your experience at our casino.

Data Processing

This Privacy Policy outlines our obligations under gambling regulations concerning the processing of personal data. This process is essential for enabling game participation and providing related services.

Our website is operated by Dama N.V., a company registered in Curaçao, along with its subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a license granted by Antillephone N.V.

By using our services, you consent to the terms set forth in this Privacy Policy. Please be aware that this policy may be updated periodically, and we recommend reviewing it regularly. Continuing to use our services implies your acceptance of any changes.

Collection of Information

We collect a range of personal information through our website, including:

1. Registration and Communication Details: Information provided on registration forms and through ongoing communications (such as name, contact details, and identification documents).
2. Interaction Records: Data collected from interactions via various communication channels.
3. Transaction and Website Usage Data: Records of transactions, gameplay, and website usage activity.
4. Verification and Compliance Documents: Documents needed for identity verification and regulatory compliance checks.

Usage of Information

The information we collect is used for the following purposes:

1. Transaction Processing: To handle deposits, withdrawals, and bets.
2. Service Delivery and Support: To provide services you request and to assist with customer support.
3. Verification and Compliance: To perform necessary identity checks and ensure compliance with regulatory requirements.
4. Promotions and Offers: To send promotional materials, with your consent.
5. Legal Compliance: To comply with legal obligations, such as anti-money laundering regulations.
6. Fraud Prevention: To monitor for and prevent fraudulent or illegal activities.
7. Market Research and Analytics: To conduct research and perform data analysis for service improvements.

Marketing Communications

With your consent, we may use your personal information to send you promotional messages about our products and services. You have the right to opt out of receiving these communications at any time, either through your account settings or by contacting our customer support team.

Disclosure of Information

We do not sell or rent your personal data. However, it may be shared as follows:

1. Within Our Group: To facilitate operations and ensure legal compliance.
2. With Business Partners: When necessary to provide services and comply with legal requirements.
3. With Third-Party Service Providers: For processing and operational support, under strict confidentiality agreements.

Data Security and Retention

We prioritize the security of your personal data and comply with stringent legal standards for data protection. Your personal data is retained for as long as required by law, and for a minimum of five years after account closure, in accordance with anti-money laundering regulations.

Cookies and Tracking

Club Player Casino uses cookies and similar technologies to enhance website functionality, analyze usage, and support marketing efforts. You can manage your cookie preferences through your browser settings; however, disabling cookies may impact your experience on our website.

Your Rights and Contact Information

You have the right to:

1. Request Access to Your Data: Ask for a copy of the personal data we hold about you.
2. Update Your Information: Correct or update any inaccurate or incomplete data.
3. Opt-Out of Marketing Communications: Withdraw consent for receiving promotional messages at any time.

If you have any concerns or inquiries about your data, please contact our Data Protection Officer (DPO) via email. Under the GDPR, you also have the right to lodge complaints with relevant supervisory authorities.

This policy reflects our ongoing commitment to safeguarding your privacy while ensuring a secure and compliant gaming environment. If you have any questions or requests related to your data, do not hesitate to contact us.